Last updated January 2026.
Information we collect
When you contact us by phone, email, or our contact form, we collect the information you choose to share — typically your name, contact details, and a description of the issue you're facing. We do not ask for or need your Telus account password, full account number, or billing information to provide troubleshooting help.
How we use it
Information you provide is used only to respond to your inquiry and provide support. We do not sell personal information to third parties.
Cookies
This site may use basic cookies for functionality and anonymized analytics to understand which guides are helpful.
Contact
Questions about this policy can be sent to help@quick-it-telus.com.